Business process management

BPM workflow automation that turns process models into real work

Business process management is valuable when the designed process becomes an observable operating system rather than a diagram that drifts away from reality. UserTasks connects process design directly to runtime work, data, evidence, and improvement.

Build your first workflow Explore workflow documentation
  • Executable process models
  • Business rules and decision tables
  • Human task and SLA management
  • Process reporting and audit evidence

01

From process definition to execution

Model the trigger, activities, decisions, parallel work, exceptions, and completion criteria on a visual workflow canvas. Each published definition becomes an executable process with retained run history.

  • Reusable sub-workflows for shared process stages
  • Conditions and decision tables for transparent routing
  • Versioned assets and activation controls for governed change

02

Human-centric BPM

BPM must coordinate the work that automation cannot complete alone. UserTasks creates accountable assignments with forms, outcomes, collaboration, reminders, queues, and escalation.

  • Direct, team, role, and queue-based assignment patterns
  • Due dates, estimated completion, priority, and capacity visibility
  • Kanban, inbox, queue, and report views for operational teams

03

Measure the process that actually ran

Runtime evidence supports process improvement. Analyze duration, status, node execution, errors, assignments, SLA state, integration calls, and business-rule results instead of relying only on the intended model.

  • Workflow run and node-level diagnostics
  • Task throughput, workload, and overdue work
  • Integration, decision, document, and unit-usage reporting

Implementation path

Move from evaluation to a working process

STEP 1

Define the process boundary

Document the trigger, final outcome, process owner, participating teams, and systems of record.

STEP 2

Separate rules from flow

Place frequently changing eligibility and routing logic in decision tables instead of burying it inside branches.

STEP 3

Design operational ownership

Define who receives work, how queues operate, when SLAs begin, and what escalation should do.

STEP 4

Establish improvement measures

Track completion time, rework, exceptions, wait time, integration failure, and outcome distribution.

UserTasks Cloud

Start with a managed, tenant-isolated workspace and move quickly from design to production operation.

Private or on premises

Plan an organization-controlled deployment for private networking, infrastructure ownership, and data-location requirements.

Frequently asked questions

Is UserTasks a BPM platform?

UserTasks provides executable workflow modeling, human tasks, business rules, forms, integrations, SLAs, operational data, and reporting—the core capabilities needed to manage and automate business processes.

How is BPM different from a simple automation?

A simple automation usually connects a trigger to a few actions. BPM coordinates an end-to-end process with ownership, decisions, human work, exceptions, controls, and performance measurement.

Can business users participate without editing workflows?

Yes. Users interact through forms, pages, tasks, queues, kanban boards, messages, and reports while workflow and rule authoring remains permission controlled.

Build the process you actually need

Use the complete beta to model workflows, forms, human tasks, integrations, business rules, documents, and reports in one private workspace.

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