Workflow automation platform

Workflow automation for people, systems, data, and AI

UserTasks is workflow automation software for operational processes that cannot be reduced to a single integration or approval. Model the full path from request to decision, system action, human work, escalation, and measurable outcome.

Build your first workflow Explore workflow documentation
  • Visual, event-driven workflow design
  • Human approvals, queues, SLAs, and escalation
  • REST, OData, database, webhook, and OAuth integrations
  • Cloud, private, or on-premises deployment path

01

Automate the entire operational process

A production workflow usually includes more than automated API calls. UserTasks keeps forms, business rules, user tasks, documents, messages, integrations, and system updates inside one traceable process.

  • Start from forms, schedules, webhooks, data changes, tasks, documents, or API calls
  • Branch, loop, retry, pause, run parallel paths, or call reusable sub-workflows
  • Preserve variables, node outputs, errors, and execution history for every run

02

Keep human work inside the automation

Route work to a person or team when judgment is required. Assignment, queue acceptance, due dates, outcomes, reminders, redirection, and escalation remain connected to the workflow that created the task.

  • Attach purpose-built forms to user tasks
  • Use defined outcomes to control downstream workflow branches
  • Track workload and progress through task queues, reports, and kanban boards

03

Connect systems without hiding governance

Reusable integration references turn external operations into governed building blocks. Credentials and OAuth tokens stay centralized while workflows, forms, pages, and agents reuse the same operation definitions.

  • Generic REST and OData services plus database and service connectors
  • API key, bearer, basic, and OAuth 2.0 authentication
  • Redacted call logs, duration, status, caller context, and response diagnostics

Implementation path

Move from evaluation to a working process

STEP 1

Choose a measurable process

Start with one process that has a clear trigger, owner, outcome, and current bottleneck.

STEP 2

Model decisions and exceptions

Map the normal route alongside rework, rejection, timeout, integration failure, and escalation paths.

STEP 3

Connect people and systems

Add reusable references, human tasks, forms, messages, and data operations.

STEP 4

Publish, observe, and improve

Activate the workflow, review run evidence, measure throughput, and refine the process.

UserTasks Cloud

Start with a managed, tenant-isolated workspace and move quickly from design to production operation.

Private or on premises

Plan an organization-controlled deployment for private networking, infrastructure ownership, and data-location requirements.

Frequently asked questions

What is workflow automation?

Workflow automation uses triggers, rules, and actions to move work through a repeatable process. It can coordinate system operations and human tasks while recording state, decisions, exceptions, and outcomes.

Can UserTasks automate long-running processes?

Yes. Workflows can pause for user tasks, events, schedules, reminders, and external callbacks while retaining execution context and run history.

Can workflow automation run on premises?

UserTasks supports a managed cloud path and a private or on-premises deployment path for organizations that require infrastructure ownership, private networking, or specific data-location controls.

Build the process you actually need

Use the complete beta to model workflows, forms, human tasks, integrations, business rules, documents, and reports in one private workspace.

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